Ø How do I return an item purchased from Aaneri.com
In the case of any “Damaged”, “Defective” or “Not as Described” products, you may request return. We follow easy return policy, which you can complete in quick steps.
· Go to my Orders and Click on Replacement/Refund
· Ship the return item to our address, will be given to you along with order and always available on website
· Once we will receive item for the replacement, we will ship a new one or a full refund will be issued.
Important not for return and replacement:
Item must be in un-used condition and must be in original condition along with tags. When you ship item for return, include everything like tags, labels, original packing, and freebies if any and any accessories come along with the item.
We offer hassle free returns:
We try our best to speed up return/refund process to give you hassle free shopping experience Returns including all replacements/pickups are done free of cost.
- For now, pick up facility is not available. You have to ship your item to our office for return/refund. However we are in the process of introducing easy pickup facility for the same.
- Replacement is subject to availability of stock. In the case of Replacement is not possible due to non-availability of product, we may refund amount.
- Replacement may take 30 days of time. Usually, we complete the replacement process sooner, but in some exceptional cases, it may take around 30 days. We request you to provide support for the same.
Few Exceptions to Note:
There are some situations in which, returns can be difficult:
In the case of return request made outside the decided time frame of 1 week
If we will found out, something is missing from the package sent you; i.e. tags, labels, original packing, freebies or accessories
Ø What is the Aaneri’s Return policy
At Aaneri, we appreciate how much you worth your every purchase. And we are dedicated to making your shopping experience with us as wonderful as much as possible.
Therefore, during any any uncommon event you are completely contented with what you ordered, just return it to us. You can easily start the return online by using our website. We will make sure you get a pledge as speedy as possible.
We promise you that all products sold on Aaneri are surely branded and 100% real. In case the product you accept is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.
If you have accepted an item in a 'Damaged' or 'Defective' situation, or it is 'Not as Described' by the Seller, you may demand a replacement at no additional cost. Replacement is subject matter of accessibility of stock by Aaneri.com. If the product is out of stock, you will obtain a full refund,no further questions are asked.
If you are not happy with the Clothing item delivered, you can ask for an exchange in a another size or color. This will not cost you extra.Exchange is subject matter of accessibility of stock byAaneri.com. If the product is out of stock, you will obtain a full refund, no further questions are asked.
If you have got a product in a spoiled or faulty situation or
it is not as portrayed, you can send it back to obtain a replacement within 30
days of delivery from sellers with Aaneri Advantage or within 10 days of
delivery from other Sellers.
Please feel free to contact us with a replacement request. The item will be recollected and a brand new replacement will be sent to you, at no extra cost.
Ø What items can I Exchange?
We permit exchange on all items, where a tryout is necessary
to decide if the fit is accurate. You can exchange an item for the similar
product in the size or the color of your choice.
However you must note that the product can simply be utilized for tryout and cannot be worn, washed, ironed or fiddle in any way. Please comprise all price tags, labels, original packing and invoice along with the product.
Ø When returns are not possible?
There are certain situation where it is not easy for us to support returns
- Return request is not done within the particular time frame.
- Product is smashed because of use or Product is not in the same condition as you obtained it
- Products with missing serial numbers, tags or tampered
Ø Do I have to return the free gift when I return a product?
Yes. The free gift is integrated as a division of the item order and desires to be returned along with the initially delivered product.
Ø Can I return part of my order?
Yes, you can. If you have bought several products from Aaneri.com and return part of your purchase, you can do that.
Ø I have asked for a replacement, when will I get it?I've still not received the reimbursement to my bank account. Why?
If you have received a mail from us validating your repayment
request, then rest guaranteed that we have started your refund request and are pursuing
up with financial organizations for the same.
Sometimes financial organizations take a more time to proceed with the refund request. On the other hand, if the refund hasn't taken place by the date we promised, you can contact us. We are oblige to help you!
Ø Why I have been asked to ship the item?
Currently we are working on the plan to provide you pick up for the return items. However, till we setup pickup system, we request you to ship item your self. For the same, we will credit your account with 150 points so that you do not spend from your pocket. You can use those credit points in next purchase with Aaneri.com
Ø How do I cancel an order?
You can cancel your order online prior to the product has
been shipped. Your entire order amount will be reimbursed.
In case the item you have ordered has been dispatched, regrettably, an order cannot be cancelled.
In order to cancel an item in your order:
· Log into your Aaneri account.
· Recognize the item you want to cancel and click on the equivalent 'View Details' link
· In the thorough order page, you will see 'Cancel' links against each of the items in that order
· Click on the 'Cancel' link, mention the reason for cancellation, decide a mode of refund and authenticate cancellation
· Once your cancellation appeal is formed, we will make sure that the cancellation is processed as soon as possible
Ø How much time will it take to progress my cancellation request?
Once you ask for the cancellation of item in your order, it
will take us anutmost of 1-2 business days to abandon the order and commence a
refund. You will be updated for the same by email.
Ø Why do I notice a disabled 'Cancel' link?
A disable 'Cancel' link can signify the following things:
· The item is being shipped collectively with one more order of yours
Ø What is the form of refund offeredsubsequent to cancellation?
In order to verify cancellation of item(s) in your order, below system we follow.
· Aaneri Wallet –As a part of cancellation, the amount will be added to your Aaneri Wallet in the 'store credit' component. You can use those points in your next purchase.