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FAQ

Questions About Aaneri Kurtis

What Will Be The Fabric of Kurtis?

The fabric used for AANERI kurtis is pure cotton, known as 60/60 cotton. We use high quality cotton fabric which can bear our process of vegetable dye.

Are All the Kurtis Block Printed?

At AANERI you will get kurtis with exclusively block print, design and style. To design exclusive range of kurtis for you we mix and match various types of block prints, batik effects and vegetable block prints. We try new colors to give you elegant cotton designer kurtis.

How do I find Right Size for me?

We follow Indian Standard Measurements for Kurtis Sizes. If you are not sure about the Size you should select, please refer our Size chart. It has all required details to measure the right size for you.

 Are These Kurtis Embroidered?

The kurtis at AANERI are a combination of our traditional embroidery done like Barath Kaam, Rabari Work, Mirror Work. All embroidery work we inherit from the faraway places in Gujarat. The embroidery is further enhanced with mix and match borders.

Are These Kurtis Hand Wash or Laundry Wash?

As they are all vegetable dyed fabrics, all the kurtis need to be separate cold wash not soaked. We recommend first wash to be dry cleaned for long durability.

Are They Interlocked?

Yes, all the kurtis by AANERI are double stitched with interlocking. Moreover our quality check team works on it separately to make sure overall stitching done perfectly.

Does the color bleed on each other base fabric?

In Most of the scenarios it does not bleed on the base fabric.

What if the Size I order does not fit me properly?

Do not worry; we have hassle free exchange policy. You can easily order the right sized kurti and return the other one. For more details, check for return policy.

 Will the fabric shrink after first wash?

As far as cotton fabric is concerned there is a shrink of maximum 0.5 cms else it does not happen with all other fabrics as they are pre washed and used for block printing purpose.

Are AANERI Kurtis available in retail store?

No, we have no other outlet as of now, but we do cater wholesale inquires to boutique owners in India as well as overseas. Many house wives do order kurtis in bulk from us for short events managed at their home or during festive time. If you are a housewife, you can do the same. It’s a great opportunity for you to experiment with our unique range of kurtis and that way, you can work independently too.

   

Questions About Website

 

What is aaneri.com?

Aaneri.com is an online shopping website for shoppers in India and abroad. Currently we offer cotton Kurtis made exclusively from the Gujarati Handwork, Embroidery and Block Print. Soon we will add more products & services to aaneri.com. However our USP is always to offer you products of Indian Origin only as we want you to experience our rich legacy in cotton fabric, handwork, block print and embroidery.

Where is aaneri.com based?

Aaneri.com operates from Ahmedabad, India. All customer service issues are handled in-house from our Ahmedabad based office.

Where Do You Source The Products From?

Aaneri.com enables merchants / vendors of quality products & services across India to display their products on our site. We have tie-ups with established merchants / vendors in their respective product category. We try to ensure that all our vendors maintain high quality standards to provide you the best of the products & services.

Why Should I Register With Aaneri.com?

Creating your account enables us to personalize all your transactions on aaneri.com with your own account you can experience quicker & easier check out every time you shopped from aaneri.com

However, it is not compulsory to register with us before shopping. Once you confirm the order during your first purchase, you will be prompted to register yourself and provide us with your necessary personal details.

How Do I Change My Personal Details?

You can change your personal information anytime as per your convenience. To make the changes, log into your account and make the changes through 'Edit Profile' option.

How Do I Manage My Personal Address Book?

We provide facility to shop and deliver your package to multiple addresses. Address Book allows you to easily select the shipping addresses from the various addresses you maintain and update in your address book. This also allows you to select different shipping addresses for different items in your shopping cart.

What Is a Shopping Cart?

The shopping bag is a virtual carry cart that displays the number of items you have chosen to purchase along with the total purchase amount. This is displayed as a small window located at the right-hand top corner of the web page. This window also provides links to view the details of the items you have chosen - 'View Details’ and to confirm your purchase 'Proceed to Checkout'.

You can update your order by adding / removing items, etc. in the shopping cart once you click on the link 'View Details'.

What if I don’t want to purchase Kurtis Right Now?

Do not worry. Add your favorite items to the wish list to purchase later. Your wish list items will stay as it which you may select and purchase next time.

What if I could not see items in my Wish list?

Items will be safe in your wish list until they go stock out. We do not guarantee the item’s availability forever. If someone else wants to buy it, and we have the last piece available, it may go from your wish list.

How Do I Cancel My Order?

·         Please note that cancellations have to be made within a maximum 24 hours of placing an order. For canceling your order, you will have to get in touch with our customer support executive by sending an email giving your order number.

·         In case we receive a cancellation e-mail and till that time the order has already been processed by us, the order cannot be cancelled. Aaneri.com has complete right to decide whether an order has been processed or not.

·         The customer agrees not to dispute the decision made by aaneri.com and accept aaneri.com decision regarding the cancellation.

·         In case you cancel the order of perishable products, the cost of the product will have to be borne by you. In all other items, a cancellation fee of 10% will be charged to cover the credit card transaction cost, and balance 90% will be returned.

How Do I Return an Item?

·         We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that: the item may be damaged during transitor there might be a manufacturing defector that a wrong item is delivered to you or the size does not fit and you want new size.

·         In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated timeframe as given below. No returns, replacements or refunds will be allowed after the order is processed, except for the reasons given above.

·         To get a replacement or return an item, email us your Order Number and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us.

·         We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

·         For more details, refer our return and cancellation policy.

 

Orders and Payments related questions


How to place order on Aaneri.com

We have simple shopping cart for you. Just browse through categories and products. Whichever products you like, press “add to cart” button. The item will be added to your shopping cart. If you want to buy more products, click on “continue shopping” and do the same process, until you have all the final products added to your cart. Next, review your shopping cart with the products you added, quantity and price. If you see, everything perfect, clicks on “proceed to checkout”.

How can I make payment on Aaneri.com?

Aaneri.com offers you multiple payment methods. Whatever payment mode you select, you can rest assured that aaneri's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

 

You may use Internet Banking, Debit Card, Credit Card, PayPal, Cash on Delivery and your store credits to make your purchase.

Aaneri accepts all major cards like Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.

Are there any extra charges to shop on Aaneri.com?

No, there are no extra charges to shop through aaneri.com the prices written on the products are the final price that you pay.

What is Cash on Delivery?

If you do not have debit card, credit card or online bank transfer facility, still you can shop from Aaneri.com through cash on delivery option. With this option you pay in cash when the order reaches your place.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and 21 other countries.

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on Aaneri?

Your online transaction on Aaneri is secure with the highest levels of transaction security currently available on the Internet. Aaneri uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

 

All credit card and debit card payments on Aaneri are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

What is a 3D secure password?

The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "MasterCard SecureCode" services, respectively.

The 3D secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

What are Aaneri Store Credits?

Aaneri Store Credits are the points that you can see through my account option. 1 point equals to 1 Rupee.

How do I get Aaneri Store Credits?

·         Occasionally as a part of our promotion to reward our loyal customers, we may award you some store credits

·         When you return any product you ship it through your own courier company, however we return those money through store credits. For the returns, we credit your account with 150 points.

You can redeem all store credits in your next purchases.

How to Redeem Store Credits?

Whenever you proceed to checkout, you may found a box asking for “redeem your points”. Enter your balance point there and your payable amount will be reduced.